Customer Testimonials
Great experience all the time secound car purchase at this location. Ask for Lucus or Leon. Makes shopping experience easy
Amazing customer service! Everyone was so nice. Great deals compared to other places. Brandon was very helpful and answered every question I had. Amazing team! Highly recommended.
Service department was quick, efficient and professional. My service representative was aptly named Rubi. She was a true gem She kept lines of communication open throughout the process. And the icing on the cake was that they had the car ready ahead of the estimated time. They took very good care of me-can’t ask for more.
Greg was very helpful in attempting to resolve the problem with my vehicle. His follow up was excellent
Exceptional in all ways. Robert is a world class gentleman and treats everyone like family. I look forward to continuing to work with them.
Excellent service. My car was ready at the time it was promised. I highly recommend their services.
The entire team was amazing. Lucas drove 10 hours round trip to get the specific color car that I was looking for. Kyle made sure we were set up in advance of picking up the car to make it a quick and easy experience at the dealership. Everyone was prepared and ready to go!!
Great customer service! Transparent communication. I even had pictures sent of the wear and tear so I could see for myself. I live in Stamford ct and only go there for my car needs
I had a great experience at the Volkswagen Service Center, thanks in large part to Rubi. She provided excellent service, explained everything clearly and in detail, and did a great job setting expectations throughout the process. She also took the time to help me better understand the service requirements for my Atlas, which I really appreciated. Professional, knowledgeable, and customer-focused. Highly recommend Rubi!
Hands down the best same day service in Westchester County 💜
Rubi was super helpful. She is a true gem from the service dept. She went above and beyond to make me feel comfortable with my decision.
Have always had good service experience here, but this most recent visit I felt like I got outstanding customer service from Craig Postolowski. He communicated clearly and was responsive throughout.
The Service Advisor was excellent in communicating the status of the vehicle. Worked diligently to find an adequate solution.
Was having some connectivity issues with my new vehicle so I brought my car to Tasca. Speaking with Jennifer and working with Craig certainly made the experience a lot more manageable. Professional and very helpful.
I bought my car from Teddy Volkswagen and I refuse to go back there after such poor service. They ordered the wrong part 3 times. Although it is closer to my house than the Tasca service, I refused to go back. Tasca provided amazing service and updates about my car from start to finish. I can’t recommend them enough. Courtesy ride back and forth while your car is being serviced. 10/10
Henry, Craig and Wayne were extremely helpful in navigating a tricky warranty situation… we hugely appreciate their working tirelessly to get our family back on the road with minimal out of pocket costs!
The place to go if you’re buying a new VW or any used car. I go back many years with the GM of Tasca White Plains (Bob F) and there is no better person to buy a car from. The most honest, trusted man in the business.
Tasca has a fantastic team!
They were great. Respectful, attentive, and they took their time. I would highly recommend this dealership.
Friendly staff, nice amenities, highly recommend.
I am leaving a review for the Service center only. They were very attentive and upfront about all. No complaints and my service rep, Henry, was exceptionally thorough and sincere. A nice smile and pleasing manner goes a long way in customer relations.
I made an appointment today to see a VW Atlas Cross Sport R-line. I drove 1.5hrs for them to tell me “oh the car is not here it’s in the shop”. I hate bullshit, because now they want to show me something else and now upsell me on some shit I don’t want. Bad experience, bad first impression….
The Writer process was great thank you
Superb sales people. Very caring and not pushy. Very helpful
Kyle and Michael took the stress out of buying a new car. They were so kind and patient with all of my questions. Would absolutely work with them again.
I had a great experience with the team. Leon was my salesperson, and he made sure the entire financing process went smoothly and that I felt informed every step of the way. Jose, the sales manager, went above and beyond to make sure everything was set up properly with my insurance. Joshua even picked me up from home when my car was ready, which was greatly appreciated.
Overall, I truly felt taken care of throughout the entire process. Everyone was professional, helpful, and made what can sometimes be a stressful experience feel easy and seamless. I really appreciate the excellent ... Read More Google - Sep 5, 2026
At Tasca White Plains you will be satisfied. Just the commercial says! They are all nice and informative and work efficiently. They give so much info regarding what’s going on with your car and send updates while it’s being worked on. Great experience! I was helped by Rubi last time I went she was so kind and professional.
I am not one to leave posts but the service from start to finish was amazing. Jean was attentive, considerate, helpful and amazing. He never made any false promises and he, himself, delivered the car all the way to Bristol, Rhode Island from White Plains. I love my new Jetta!
Went to Tasca VW 3 years ago for the first time since we were interested in the atlas. Drove it and we were happy. The salesman said great I’ll get you pricing. We sat there for more than an hour waiting before we just got up and left. They called me 2 weeks later to ask if we were interested in the car. Told them we already got it at a different VW dealership. Fast forward to this year and we got mail from them to come in and maybe swap out lease early. Sat there and waited forever on pricing ... Read More Google - Aug 30, 2026
Great communication and follow up. A very friendly staff, personable and honest. Kyle , Chris, and Bob were professional and helpful. Our recent purchase of a 2021 Jetta was incredibly smooth. Tasca prepared the vehicle as promised, resolved a few very minor fixes, and provided all of the historical details. The entire paperwork process was quick and seamless. Thanks again!
This VW service is the best. Worth the extra drive to come here. Always prompt and professional service.
Got my appt and they did a good job
Friendly knowledgeable staff
Got my non-funtioning car in, repaired, and back quickly.
I took my car in for routine maintenance and the staff (Rubi and Jennifer) helped me identify what I needed to do (just through casual dialogue) to preserve the longevity of my vehicle. They were able to provide a loaner car for the time it would take to do what was needed and recommended and the entire experience left me feeling safe, secure, cared for, and very satisfied. I’ve been going to Tasca since it was lash VW (over 10 years) and this is the best service team I’ve experienced yet!
I called in morning and the service wasn’t the best :C
Excellent customer service
I highly recommend Mark Richards in sales. He was honest, straight to the point and very accommodating. He went above and beyond to meet my preferences and was very patient at every step, answering all my questions and making sure I was comfortable with my decisions. Definitely the person to go to at this location.
Just needed a quick fix for a small issue still covered by warranty. But I was able to book an early appointment and get it fixed quickly and without fuss. Can’t get better than that with car services.
Great place. Manager Resto very knowledgeable and nice. Appreciate their help.
Overall, a good car buying experience. We felt like the salesman was working hard to find incentives. Numbers didn't change once we sat down with finance as has happened with dealers in the past. In 20 years of car buying and leasing, this was possibly the least stressful experience.
Absolutely top notch service. Rubie was my rep who held my hand through the process and Nick the Head Tech went over and above to help me out 10/10 would recommend.
Tasca will ruin your credit score. I made a huge mistake leasing a car from Tasca but hopefully now, you won’t! Jean Hernandez and team are so incompetent they can’t trace a check they allegedly paid to VW credit on my behalf nor can they pick up the phone to call me. It has been over 6 months of my calling Tasca and not getting one single answer. This means clearly that they are unprofessional and an absolute circus. Stay away from Tasca White Plains -their stupidity will haunt you for years.
AVOID TASCA! As a lifetime VW customer, I can confirm this dealership is sloppy and unprofessional. Jean Hernandez, my salesperson, has dodged every one of my calls post sale due to his mishandling of my end of lease. His absolute lack of communication indicates he is ineffective, powerless, and not intelligent enough to be a customer facing employee. The management is all about a slick, cheating attitude towards the consumer. Women- be especially aware of this sexist, dodgy and cheating dealership.
Leon our salesperson was great! This is our 3rd vehicle from white plains Volkswagen. I highly recommend this place!!
Needed them to slot me in ASAP as I was far away from home and they obliged, giving me a morning service slot for the next business day. Promptly took care of my issue and I was done in about an hour. Friendly staff. Nice waiting room. I used to live in NY and they have always provided great service.
Great service , great customer service I will definitely use them again .great sales and service department
The staff was very accommodating. They saw that I was walking with a cane, and someone immediately came to the door and asked me if I needed assistance. I said thank you, but not necessary. He held the door and directed me to the advisor. Everyone I encountered was kind and very helpful. More businesses should be fun like this. My hat goes off to all! Thank you Harry P
We didn’t buy through Tasca, but we have used them for recall, warranty and routine maintenance. Excellent customer-focused service to date, so would definitely recommend.
We were very satisfied with the assistance of all the staff to lease a 2026 atlas, especially Bob Federico and Leon Alvarez. They both were knowledgeable and professional.
I want to say the ladies at the Tasca service department in elmford were helpful and nice. But I had a oil change done in may 1000 miles later oil light come on car is very low in oil went there today to have them check it and was told the oil was where it needed to be, then ask if they added oil and the rep said yes. So if it was where it needed to be why add? (Mind you I’ve check the oil prior to bringing it so I know it was low) Then on top of ... Read More Google - Jun 18, 2026
Sold me a car that has a major safety issue of the rear bumper reinforcement being completely destroyed on the driver side it’s a 2023 vw Jetta and they refused to cover the repair cost for a car that should not have been sold in the first place
Do not, I repeat do not go there for service, their techs are incompetent. I rather take my vw to honda to get serviced than tasca vw and that says a lot. Been with vw since 98, lash vw had class and treated their customers great, not tasca, worst experience of my life. Makes me want leave vw. Wasted my time and it’s also sad when people working there say it’s bad service.
Rubi Garcia was very nice, helpful, and professional. She made the service experience smooth and pleasant, and I’m very happy with my visit.
Everyone was very nice, that is why I will give them 2 stars. HOWEVER I was there for OVER 4 hours with an 18 month old. After they knew I was interested in the car I was left alone with no updates on what was going on. They sold me a car with no title and told me they would contact me when the title came in. I still have not heard back from them and when I call I get absolutely no answers! I wish I could give them a good rating, however I cannot due to the events that went on ... Read More Google - May 6, 2026
PLAIN AND SIMPLE THE WORST DEALER IVE EVER BEEN TO! If you go there for anything else besides buying a car, they treat you like garbage. But if you’re there to buy a car they act all fake like they’re your best friends. The old man working in there should just retire because he is just not a friendly person and a grumpy old man. Instead of asking me “ HOW CAN I HELP YOU?” No he says “ WHAT DO YOU WANT”. That’s how you talk to a person when running a business? Disgusting
I brought my car into the service center because I’ve been experiencing an issue with the navigation system for well over a year. There are several recurring problems:
1. The dashboard compass is always stuck pointing north, while the rearview mirror displays the correct direction.
2. Both Apple CarPlay and the in-car navigation system will randomly reroute and incorrectly show the vehicle in Washington, DC (often at the Lincoln Memorial). This forces sudden rerouting and creates a dangerous situation while driving.
3. The SOS button fails to connect and displays a “call failed” message.
4. The infotainment system intermittently resets during phone calls, ... Read More Google - Apr 13, 2026
The service at Volkswagen of Elmsford is truly five stars. From Rubi at the service desk to the mechanic who fixed my car (not sure of her name), the entire experience was excellent. The team communicated clearly, explained exactly what was wrong with my car, and completed the repairs efficiently. I would highly recommend their service department, and my experience each time with this team makes it easy to come back for service.
This dealership is the only place I will bring my car for service. Very friendly associates and knowledgeable mechanics. They are very honest and their prices are fair. Rubi is wonderful to work with! She is so helpful and friendly. She really helped me a lot with my car!
Tasca WV WP always gives me a good experience. They’re open and communicative, and the staff helps me feel comfortable to ask questions. 10/10!
The team at Tasca VW went above and beyond to get me into my next lease on a Saturday. They stayed after hours for processing before a storm and were friendly and engaging professionals the entire time. I was one several customers being helped on a Saturday after normal closing hours.
Really a terrible experience for years. They finally fixed the miserable staff at the repairs department, but they just tried to lowball my 22 GLI by $6000, and they were rude about it! Literally I would never buy another VW because they’ve provided such an atrocious experience over 2 cars and 7 years. Also VWs aren’t great cars anymore. They’re often near the bottom of the list when comparing brand quality. I guess after 4 decades I’m no longer a VW guy.
EDIT: Respect to the manager at Tasca who tried to call me to see what, if anything he could ... Read More Google - Feb 6, 2026
Everyone treat us nice, with manners and very friendly. I am happy to meet the staff.
I am extremely disappointed with my experience at Tasca Volkswagen of White Plains and feel compelled to warn others.
I leased a 2025 VW Taos from this dealership and, at the same time, attempted to finance a BMW that was on their lot. I placed a $500 refundable deposit toward the BMW, which ultimately did not work out. What should have been a simple refund process turned into weeks of frustration, repeated calls, and unacceptable behavior.
I initially went in person to request my refund—nothing was processed. I then called three separate times, each time being told the refund would be ... Read More DealerRater - Jan 13, 2026
Not the Best service and worker want to make the customer make service they dont need and more if u are a women
I recently worked with Mark Richards to renew a lease for a new Taos. From the start Mark was informative and patient. He walked me through the whole process and we got a new deal done that day, I really appreciate Mark for his attentiveness and clear communication. He also followed up with me several times afterwards just to check in. It was a pleasure working with Mark.
I recently had the pleasure of working with Mark Richards at Tasca Volkswagen, when leasing my new Volkswagen, and I couldn’t be happier with the experience! From the moment we stepped into the dealership, he made me feel welcomed, listened to what I was looking for, and guided me through every step of the process with patience, professionalism, and genuine enthusiasm.
Mark Richards was incredibly knowledgeable about the Volkswagen lineup and took the time to explain all the features, options, and packages in a way that made everything clear and easy to understand. There was never any pressure—just ... Read More DealerRater - Jan 2, 2026
My vehicle requires a software update, prompting me to schedule an appointment with the service department. They advised me to arrive at 8am. and informed me over the phone that I could leave my car and retrieve it at the end of the day. Upon arrival, I encountered an attendant who was notably curt from the outset. A gentleman approached to collect the keys, and she instructed him to hold. She then informed me that repairing my vehicle would take more than one day. I clarified that I was told I could pick it up at the end of the ... Read More Google - Dec 18, 2025
My vehicle requires a software update, prompting me to schedule an appointment with the service department. They advised me to arrive at 8am. and informed me over the phone that I could leave my car and retrieve it at the end of the day. Upon arrival, I encountered an attendant who was notably curt from the outset. A gentleman approached to collect the keys, and she instructed him to hold. She then informed me that repairing my vehicle would take more than one day. I clarified that I was told I could pick it up at the end of the ... Read More DealerRater - Dec 18, 2025
I was promised weather mats after the salesman made a mistake on the color of my Tiguan. I accepted the color bc canceling would have been so much work. Never received the mats or any correspondence even after I followed up with the salesman. So unprofessional!
Horrible service department. This is the 2nd time we go there for service and lose an entire day sitting around waiting. I had a 10:30am appt, arrived at 10am. Didnt leave until 2:30pm. Completely unacceptable. All i needed was my recall handled and an oil change.
Broken promises. Not happy.
I recently purchased a used 2023 Mazda CX-9 Signature from Tasca VW. Before coming to an agreement, my biggest concern with the vehicle was a big scrape on the rear fender that had been touched up with a sloppy layer of non-matching touch up paint (plain white, not pearl white). To earn the sale, they promised to fix it properly. It's in writing in my sales documents. Made an appointment and returned with the car the following week. While I waited, their touch up guy slapped on another sloppy layer of non-matching touchup paint. It looks ... Read More Google - Nov 14, 2025
I am not a fan of this service department at all. The thing that I truly dislike is, every time I go for service I need to update my email address as that is how I ask for my updates to be sent. They say they will give me a hard copy just in case I don't get the email. However, when reviewing the documentation given at the end, it is still wrong. It has been years and they still cannot update it in all the correct places.
Moreover, if I explicitly ask for correspondence to be via email, ... Read More DealerRater - Oct 15, 2025
Jean is great. The finance manager canceled our deal because someone came in after and paid 3k over to take the car from under me. The finance managers ethics are an insult to deal making. Take your deal elsewhere until he is fired.
Recently completed scheduled service on my Atlas. Early morning appointment, all staff were in good spirits. Jenn and Larissa are friendly, check in was fast and they communicated with me while I waited for my car. I got to observe how all of the other customers and employees interacted, definitely a big improvement overall as past experiences were not as good.
Very disappointed in this dealership. I was recommended by a family member who had purchased a car here, decided to go in and see what’s available, after speaking to a salesman, I was offered a great deal, both on my trade in and purchasing price on the new vehicle. Was told the car would be here within 10-12 days, and not to worry, my trade in value and purchase deal would stand. Well it’s 35 days later and after being given the constant run around, I’ve heard every excuse in the book as to why the car is ... Read More Google - Aug 26, 2025
Poor Service. Stopped in to see if vehicle was safe to drive. Service advisor was dismissive and rude, refusing to offer any guidance or suggestions when 4 yellow warning lights on the dashboard went on.
Excellent customer service. The staff was very helpful and their priority was getting my problem fixed immediately
This is the worst VW service place in history. If I could leave negative stars, I would. I have been a customer of this location for over 8+ years and now they became VW Tasca a few years ago, I will never go back here. Oil pan and gasket directly from VW website is under $300 and I was quoted over $1k for this replacement. When I asked the sales rep how could this be, he was unable to answer but kept talking and cut me short. I’m not here to argue I explained and hung up the phone then he ... Read More Google - Jul 16, 2025
I recently purchased a Fiat 500 from Tasca Volkswagen in White Plains, and unfortunately, my experience was quite disappointing. The car had several issues right from the start, and it took three weeks before they even acknowledged that they couldn’t fix it. They eventually sent it to their Jeep department, which did an amazing job resolving the major safety issue quickly. The team at Jeep was professional, communicative, and efficient.
However, my initial experience with Tasca Volkswagen was frustrating. They kept me in the dark about the status of my car, and I had to constantly reach out for updates. ... Read More DealerRater - Jul 10, 2025
service manage very rude
Mike did an excellent job answering all my questions and being helpful without being overbearing. Highly recommend him and the Tasca VW team.
Very helpful, quick and painless procedure. Answered all my questions thoroughly. Charles in particular was a big help. Fix the coffee machine and it would be absolutely perfect.
The staff was polite and professional, the person who took care on me , communicated clearly and give the timing of my service.
I had a wonderful experience working with this dealership. I worked with Mark and the manager as well - both extremely knowledgeable, trustworthy and friendly. Would definitely recommend this dealership and their service. It was above and beyond for me in getting my lease. Mark answered all my questions and made sure I was getting the best desk and service.
In response to owner: definitely not the wrong location. I called 3 different times and was routed to the same person each time until you did call me back which I appreciate. PLEASE SAVE YOURSELF TIME AND MONEY horribly unprofessional - BRAND NEW ATLAS broke down multiple times and the service guy who picks up the phone hung up the phone on me when I asked to speak to someone else. My family is in danger with this car. They do NOT care.
I give this place no stars, because of management, we agreed on a negotiated price of purchase and they fudged the paperwork to a higher retail price and I went in with a web price that was lower and he Andrew the manager told me that I agree to the higher price without negotiating a deal. So Andrew says I negotiated to pay more. He told me I will call you back, 2 days later nothing. Is this what you want from a dealer. I should call this unresponsive
Adonis was patient in answering our questions, and kept us informed through the entire process. We are certain Tasca will provide the same customer service to others.
Sales rep Raphael went above and beyond to get the deal done and even delivered the vehicle personally to my home the same evening.
This review is for the SERVICE DEPT. @ Tasca VW in Elmsford. I want to give a shout out to Migual who is amazing and to Anthony Morrone, who I just had the pleasure of meeting yesterday,4/29/25 - for my Beetle Airbag Recall Notice.
Ever since Tasca took over WP VW things have gotten a lot better in regards to their service dept. I took my 2018 Beetle in due to a recall notice on the airbag, while there, I asked Anthony Morrone, Service Agent, if he could also take a look at my left wiper & check my oil light which ... Read More DealerRater - Apr 30, 2025